Billing
Manage your Swft subscription, payment method, and invoice history. Track usage-based fees from Swft Offload and any out-of-band gateway fees billed monthly.
What you see
Section titled “What you see”Current plan
Section titled “Current plan”Your active subscription tier and the platform fee percentage that applies to your orders. For most stores this is 2%; agencies and high-volume merchants can negotiate lower rates.
Payment method
Section titled “Payment method”The card Swft charges your monthly invoices to. Stored on your behalf in Stripe Billing (Swft itself never sees the card number).
- Set up card if no card is on file.
- Replace card to swap.
If your card fails on a monthly charge, Swft retries for 7 days then suspends the account. You’ll get email warnings before that.
This month’s usage
Section titled “This month’s usage”A summary of:
- Total checkout sessions
- Successful orders
- Total transaction volume
- Platform fees accrued (in-flow via Stripe Connect)
- Platform fees billed out-of-band (PayPal, Klyme, NomuPay — see Payment Gateways)
Swft Offload tier
Section titled “Swft Offload tier”If you have Swft Offload active, this section shows:
- Your current tier (Starter / Growth / Scale / Enterprise)
- Archived order count vs the tier limit
- Cloud storage used vs limit
- Upgrade tier if you’re approaching the limit
Invoice history
Section titled “Invoice history”Every monthly Swft invoice with PDF download, status (paid / pending / failed), and a breakdown by line item:
- Stripe Connect fee summary (informational — these are deducted in-flow, not invoiced)
- Out-of-band gateway fees (one line per gateway)
- Swft Offload subscription
- Any one-off charges
How fees work
Section titled “How fees work”See the Payment Gateways overview for the full fee-model explainer. Short version:
- Stripe — 2% deducted at payment time via Stripe Connect. Doesn’t appear on your Swft invoice.
- PayPal / Klyme / NomuPay — 2% accumulated into a monthly invoice you pay via the card above.
- Swft Offload — flat monthly subscription based on tier (£5–£40+).
- Swft Cart, Swft Checkout, all other plugins — free.
The monthly invoice is generated on the 1st and charged on the 5th. If your card declines, you’ll be notified and Swft retries daily for 7 days.
Changing your plan
Section titled “Changing your plan”Most plan changes happen via email — contact [email protected]. Specifically:
- Increasing your Offload tier — self-serve in the Billing page.
- Negotiating a lower platform fee — contact support; usually requires £100k+/month volume.
- Switching to annual billing — contact support.
- Cancelling — contact support.
Gotchas
Section titled “Gotchas”- Cancelling Swft doesn’t refund the current month. You get the rest of the month, then it stops.
- A failed card pauses dispatch. Swft keeps processing checkouts (so you don’t lose orders) but suspends new feature changes until billing is resolved.
- Invoice currency. Swft invoices in GBP by default. If you’d prefer EUR or USD, ask support — they can switch you.